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Build the rollout playbook: training, support, escalation
In this lesson
Build the rollout playbook: training, support, escalation
Design a phased training schedule that maps user roles to competency milestones, applying the Anthropic 4D framework (Delegation, Description, Discernment, Diligence) to determine when each stakeholder group receives…
You'll be able to
- Design a phased training schedule that maps user roles to competency milestones, applying the Anthropic 4D framework (Delegation, Description, Discernment, Diligence) to determine when each stakeholder group receives instruction and what level of AI fluency they must demonstrate before production access[^1][^5].
- Evaluate support channel architectures against UNESCO AI competency standards[^7], classifying incidents by technical complexity and user proficiency to route requests appropriately and ensure learners can access help matched to their skill level.
- Create an escalation matrix that defines decision thresholds, approval paths, and exception-handling procedures for high-stakes or ambiguous AI system failures, informed by scenario-based training methods that test response effectiveness under stress[^3].
- Apply feedback loops from real deployment scenarios to refine training content and escalation rules, using performance data to identify where initial instruction was insufficient and where support processes require adjustment[^6].